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Privacy Policy
Last updated: September 17, 2026
This Privacy Policy explains how AnyHouse NL collects, uses, and protects your personal information when you use our website, our AnyHouse Rentals mobile app, or our Telegram Bot (collectively, the "Services"). It also sets out the rights you have over your personal information and how to exercise them.
We may update this Privacy Policy from time to time, for example when we add a feature or start working with a new service provider. The current version is always the one published on this page, and the date it was last changed is shown at the top. If we make a change that materially affects how we handle your personal information, we will tell registered users directly, by email or through a notice in the app, before that change takes effect.
Your use of the Services is governed by our Terms and Conditions. Where we rely on your consent for a specific purpose, we ask for it separately, and you can withdraw it at any time.
Interpretation
Words with initial capitalization in these conditions carry specific definitions. These definitions remain consistent, whether the words are used in the singular or plural form.
Definitions
"App" means the AnyHouse Rentals mobile application, available through the Apple App Store and the Google Play Store.
"Bot" means AnyHouse chatbot, hosted in Telegram.
"Service Provider" (or "the Service Provider," "We," "Us," "Our") refers to AnyHouse NL.
"Services" means all the features offered to the User through the Website, App, and Bot.
"Telegram" refers to the Telegram messenger, available from https://telegram.org or their mobile application.
"Website" refers to the AnyHouse website, accessible from https://anyhouse.me.
"You" (or "User") refers to the individual who accesses or uses the Service, or to the Service Provider or other legal entity on whose behalf the individual is accessing or using the Service, as applicable.
Data Controller
AnyHouse NL, registered in the Netherlands under Chamber of Commerce (KVK) number 93038151, is the data controller responsible for processing your personal data as described in this Privacy Policy.
Contact details: AnyHouse NL Address: Kleiburg 1008, 1104 EA Amsterdam, Netherlands Phone: +371 27188300 Email: [email protected]
Information We Collect
a) Personal Information: We collect personal information that you provide directly to us when you create an account, communicate with us, or interact with our Services. This may include your name, email address, and any other information you choose to provide.
b) Usage Information: We collect information about your use of our Services, such as the content you view, the features you use, and the time you spend on our Services.
c) Device Information: We collect information about the devices you use to access our Services, including device identifiers, browser types, IP addresses, and operating systems.
d) Location Information: With your consent, we may collect general (non-precise) information about your geographic location using technologies such as Wi-Fi or IP address to display maps and location-relevant property listings.
e) Information from Third Parties: We may receive information about you from third-party sources, such as social media platforms or third-party applications that you connect to our Services. This may include your public profile information, username, and content you have posted or shared. We also receive information from:
- Marketing partners to manage, monitor, and measure our advertising campaigns
- Referral data if you were invited to our Services by another user
- Third-party analytics providers integrated within our App
- Your public Telegram profile when you use our Bot
- Fraud prevention services to protect against risks
f) Cookies and Similar Technologies: We use a small number of cookies to support the functionality of our Website. You can learn more in the Cookies section of this Privacy Policy.
Website Forms
When you submit forms on our Website (such as waitlist signups, contact forms, or job applications), we collect the information you provide. This data is processed by Formspree, our form handling service provider. For more information, see Formspree's privacy policy at https://formspree.io/legal/privacy-policy/.
The personal data collected through website forms is processed based on your consent, which you provide by checking the consent checkbox before submitting the form.
How Do We Use the Information Collected
We use your personal information to:
a) Provide, maintain, and improve our Services;
b) Personalize your experience and tailor content and advertisements to your interests;
c) Communicate with you, respond to your inquiries, and send you updates and promotional materials;
d) Analyze and monitor usage trends and preferences to improve our Services;
e) Detect, prevent, and address technical issues, security breaches, and fraudulent activities;
f) Comply with legal obligations and protect our rights and the rights of others;
g) Enforce our Terms and Conditions and other agreements;
h) For other purposes with your consent or as permitted by law.
Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds as defined by Article 6:
Consent (Article 6(1)(a)): When you explicitly agree to processing, such as:
- Submitting forms on our Website (waitlist, contact, careers)
- Saying yes to marketing emails when we ask in the app, or switching them back on (see Marketing Emails below)
- Enabling location services or push notifications
You have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. To withdraw consent, you can contact us at [email protected], adjust your device settings, or use the unsubscribe link in marketing emails.
Contract Performance (Article 6(1)(b)): When processing is necessary to provide our Services, such as:
- Creating and managing your account
- Processing your Subscription and payments
- Delivering property notifications based on your filters
- Providing customer support
Legitimate Interests (Article 6(1)(f)): When we have a legitimate business interest that does not override your rights, such as:
- Fraud prevention and security
- Service improvement and analytics
- Enforcing our Terms and Conditions
Legal Obligation (Article 6(1)(c)): When processing is required to comply with applicable laws, such as:
- Tax and accounting requirements
- Responding to lawful requests from authorities
Marketing Emails
When you create an account, we may email you rental tips, product updates and offers about AnyHouse's own services, such as our rental search and AnyHouse Premium. We do this under the rules that allow a business to email its existing customers about its own similar services without asking for separate consent: Article 13(2) of the ePrivacy Directive (2002/58/EC). Because these rules apply, we do not rely on a separate legal basis under Article 6 GDPR for these emails.
You can refuse these emails at any time, free of charge:
- by ticking "Don't send me these emails" when you create your account or sign in;
- in the app, under Settings > Notifications > Tips and offers;
- with the unsubscribe link in any marketing email; or
- by writing to [email protected].
Your choice takes effect straight away. If you refused when you created your account, or your account was created before we sent these emails, we may ask you once in the app whether you would like to receive them. If you say yes, or switch them back on later, we rely on your consent (Article 6(1)(a)), which you can withdraw in the same ways.
We never send you offers from other companies without asking for your separate consent first. Emails you need in order to use your account, such as sign-in codes and security notices, are not marketing and are sent regardless of your choice.
To show that we respect your choice, we keep a note of it on your account: when you last agreed and when you last refused, where in the app, and the exact wording you were shown. We keep these records for as long as we may need to show that we respected your choice, including after your account is deleted. If you delete your account after refusing, we also keep a one-way hash of your email address, so that a new account with the same address keeps your refusal. We don't keep the address itself for this.
How Long Do We Keep Personal Information
We keep your personal information only for as long as it is necessary to perform the purpose for which it was collected. In some cases, we will keep this personal information for longer periods of time.
For example, we keep your personal information from closed or suspended accounts to comply with applicable laws, prevent fraud, troubleshoot problems, resolve disputes, and take other actions permitted by law.
Records of your marketing email choices are kept after your account is deleted, as described under Marketing Emails above.
Age Restrictions
Our Services are intended for adults only. You must be at least 18 years old to create an account or otherwise use our Services. We do not knowingly collect personal information from anyone under 18 years of age.
If you believe that we may have collected personal information from a person under 18, please contact us at [email protected] and we will delete it.
Where We Store Personal Information
Some of the personal information you provide to us will be processed and stored on behalf of third-party suppliers and data processors. And may be located in other jurisdictions, such as data centers located in European Union and USA.
We may use cloud storage and hosting providers such as Linode and DigitalOcean to store your data and host our Services. For more information, please read their privacy policies:
- Linode: https://www.linode.com/legal-privacy/
- DigitalOcean: https://www.digitalocean.com/legal/privacy-policy
International Data Transfers
When we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your data in compliance with GDPR:
- Adequacy Decisions: We may transfer data to countries that the European Commission has determined provide an adequate level of data protection.
- Standard Contractual Clauses (SCCs): For transfers to countries without an adequacy decision (such as the USA), we use European Commission-approved Standard Contractual Clauses to ensure your data receives equivalent protection.
- Additional Safeguards: Where necessary, we implement supplementary measures to ensure the effectiveness of the transfer mechanism.
You may request a copy of the safeguards we have put in place by contacting us at [email protected].
Sharing Personal Information with Third Parties
We share your personal information with third parties in order to provide our services to you and fulfil obligations by applicable laws and regulations. To prevent fraud and suspicious, illegal activities.
We keep your personal information securely, according to our Terms and Conditions and Privacy Policy. We cannot control how other users may use your information, so it is your responsibility to ensure that other users will respect your privacy.
We share limited personal information for social media, messaging, and mobile app platforms that we use for logging you in.
We share your personal information in a relationship with bookkeeping agencies we use to perform the official financial reports.
Please note that when you publish or upload some information, it may become available to other users you are connected to and you do so at your own risk.
We do not sell your personal information to any third parties for their marketing purposes.
We use your personal information in accordance with Payment Service Providers, such as Apple's In-App Purchase system (for iOS App users), Google Play's billing system (for Android App users), and Stripe (for Telegram Bot users), and similar third-party agencies in order to detect fraud and to secure payments and unauthorized transactions and claims using the Services.
We share your personal information with service providers that help us operate the Services. The providers we currently rely on are:
- Hosting and infrastructure: Linode, DigitalOcean
- Sign-in: Google Sign-In and Sign in with Apple, when you choose to create or access your account with one of those accounts
- Subscriptions and purchases: RevenueCat, which manages subscription status on our behalf, together with Apple's In-App Purchase system, Google Play's billing system, and Stripe
- Push notifications: OneSignal, which receives an identifier for your account and your app language in order to deliver notifications to your device
- Maps and location: Mapbox, which receives your device's IP address when map tiles and geocoding results are loaded
- Website forms: Formspree
- Error reporting: Rollbar
We also work with mobile app platforms, messaging platforms, CRM and communication systems, SaaS services, mailing systems, and financial, legal or technical advisers, who may process personal information on our behalf in the course of providing those services.
We share your personal information with public authorities or law enforcement agencies, in order to respond to a juridical process or to regulatory authorities when it is necessary or appropriate to disclose your personal information, such as to prevent fraud or law violations. To respond to claims against our services, to protect your rights, our customers or the public.
Data Security
We employ security measures to safeguard your personal information from unauthorized access. However, we cannot provide an absolute guarantee of its security due to the inherent nature of data transmission and storage.
Automated Decision-Making and Profiling
We do not use your personal data for automated decision-making or profiling that produces legal effects or similarly significantly affects you.
Our Services use filters and criteria that you configure to match property listings to your preferences. This filtering is based solely on the parameters you set and does not involve automated profiling of your personal characteristics.
Cookies and Similar Technologies
We use cookies and similar technologies (such as localStorage) to support the functionality of our Website and to improve our Services.
What Are Cookies
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit our Website.
Cookies We Use
Essential Cookies: These cookies are necessary for the Website to function properly. They enable basic functions and support anonymous analytics. The Website cannot function properly without these cookies.
Managing Cookies
Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or to alert you when cookies are being sent. However, if you disable cookies, some parts of our Website may not function properly.
App and Bot Analytics
Our App and Bot may use analytics and error reporting services to understand user behavior, improve our services, and identify technical issues. These services may include:
- Analytics providers (e.g., MixPanel, Google Analytics) to analyze usage patterns
- Error reporting services (e.g., Rollbar) to detect and fix technical issues
These services collect anonymized identifiers and usage data, not personal information such as your name or email address.
For our iOS App, if we collect data for tracking purposes across other apps or websites, we will request your permission through Apple's App Tracking Transparency framework before collecting such data. You can control tracking permissions at any time through your device's Privacy settings.
For our Android App, advertising and analytics identifiers (such as the Google Advertising ID) may be used for the purposes described above. You can reset this identifier or opt out of ads personalization at any time through your device's Google settings.
Mobile App Permissions
Our mobile app may request the following permissions:
- Push Notifications: To send you property alerts and updates about our services
- Location Services: To display maps and provide location-relevant property listings (general location only, not precise GPS)
External Resources and Links
You may see external links to third-party websites. And data you provide to that third-party websites are not under the control and not the subject of this Privacy Policy. This Privacy policy applies and is limited only by our Services' resources. For example, if you upload content using any third-party website or social media, even if you share this link on a site, you need to follow their privacy policies and terms of services.
Property Listings and Advertisers
Our Services aggregate rental advertisements from publicly available sources. An advertisement sometimes contains personal information about the person offering the property, most often a contact name or telephone number written into the advertisement text by whoever published it.
What we hold. Only what the source advertisement itself contains. Our database has no name, telephone or email field for advertisers, so any such information is incidental to the advertisement text rather than something we set out to collect.
Why we hold it. To show rental advertisements to people looking for housing, and to match those advertisements to the search criteria they set. Our legal basis is our legitimate interest in operating a rental aggregation service (Article 6(1)(f) GDPR). The information was published by the advertiser in order to be contacted about the property.
Where it came from. The advertisement itself, on the platform or website where it was published. We did not receive it from you. Contacting every advertiser individually would involve disproportionate effort, so we publish this section instead, as Article 14(5)(b) GDPR provides for.
Removing an advertisement. If you are named in an advertisement we have indexed, or you are the platform or agency that published it, you can ask us to remove it. Email [email protected] with a link to the advertisement and tell us which detail in it is yours. You do not need to give a reason. We will remove it and stop re-indexing it, and the removal applies across all of our services, including RentRiver. You may also object to this processing under Article 21 GDPR, or exercise any of the rights described below.
Rights holders. If your complaint concerns copyright, database rights or a platform's terms of use rather than personal data, please use the same address. We treat those requests in the same way.
Your Rights Under GDPR
In accordance with the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
- Right to Access (Article 15): You can request a copy of your personal information and information about how it is processed.
- Right to Rectification (Article 16): If your information is inaccurate or incomplete, you have the right to request correction.
- Right to Erasure (Article 17): You can request deletion of your personal data in certain circumstances ("right to be forgotten").
- Right to Restrict Processing (Article 18): You can request that we limit how we use your data in certain circumstances.
- Right to Data Portability (Article 20): You can request to receive your data in a structured, commonly used, machine-readable format.
- Right to Object (Article 21): You can object to processing based on legitimate interests or for direct marketing purposes.
- Right to Withdraw Consent: Where processing is based on consent, you can withdraw your consent at any time without affecting the lawfulness of processing before withdrawal.
- Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority (see below).
How to exercise your rights: To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month. We may ask you for additional personal information to confirm your identity for security reasons.
We may decline your request if it exposes privacy of other users, or is not permitted under applicable laws. We may still need to retain certain personal information as required by law for fraud prevention, accounting, and regulatory compliance. We have the right to charge a reasonable fee for manifestly unfounded or excessive requests, as permitted by law.
Right to Lodge a Complaint
If you believe that we have not complied with your data protection rights, you have the right to lodge a complaint with a supervisory authority.
For users in the Netherlands, the supervisory authority is:
Autoriteit Persoonsgegevens (Dutch Data Protection Authority) Website: https://autoriteitpersoonsgegevens.nl Phone: +31 (0)88 - 1805 250 Address: Postbus 93374, 2509 AJ Den Haag, Netherlands
You may also lodge a complaint with the supervisory authority in your country of residence or place of work if different from the Netherlands.
Personal Information Updates
We provide you with the opportunity to update your personal information in order to keep it accurate and up to date. If your information is inaccurate, you should contact us immediately.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, you can contact us:
AnyHouse NL Address: Kleiburg 1008, 1104 EA Amsterdam, Netherlands Phone: +371 27188300 Email: [email protected]
This Privacy Policy is effective from September 9, 2026.